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Image ModifiedThe Evolved Office: Call Center enables businesses to unify and simplify their call center operations with a

turn-key

hosted solution that includes advanced ACD and PBX features, voice and data services, multiple integration and upgrade options, and 24×7 management.  Operate your call center without geographical boundaries and

maintenance that removes geographic boundaries

the IT hassles of on-going system maintenance. Fully integrated with

The Evolve Office: HPBX, The Evolved Office:

Evolve IP's Unified Communications and HPBX services, the Evolved Call Center is designed to provide an

Enterprise

enterprise-class

call center

solution for Call Centers anywhere in the world – with no hardware, software

,

or up-front capital expenditure.




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Documentation

Integration



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Downloads

Webinars



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Recent Articles

Recently Updated
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Call Center Features by Product

Call Center Feature

Handset

OSSmosis

Unity Agent 

Web Agent

Supervisor

ACD Join/Unjoin


X

X

X

X

ACD Login/Logout

X

X

X

X

X

Agent State Control

X

X

X

X

X

Call Handling

X


X

X

X

Escalation



X

X

X

Presence/IM



X


 X

Real Time Reporting




X

X

Enhanced Reporting





X

Queue Statistics Display



X


X

Barge-In





X

Silent Monitoring (Agent and/or Queue)

X




X

Supervisor Forced Agent State


X



X

ACD Call Prioritization





X