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Adding New Supervisors

1. Select the Actions Icon and Add Supervisors Icon

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3. Newly added supervisors will appear on the Supervisor Staffing page.

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Assigning Agents to a Supervisor

1. On the Supervisor Staffing page click and highlight all the supervisors that need to be assigned to agents.

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2. Select the Actions Icon and Assign to Supervisors Icon


 


3. The Assign Agents pop up will open.  Select the Agents to which the Supervisors should be assigned and select Assign.

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1. On the Supervisor Staffing page click and highlight all the supervisors that need to be removed from supervising the queue.

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2. Select the Actions Icon and Remove Supervisors Icon

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