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Overview

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Mimecast

cyber resilience for email offers cloud services for email security, archiving and continuity. Protect, manage and archive without compromise.
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Account Number:

Is based on the tenant. Look this number up in the Mimecast portal.

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Contact Support

is a Software-as-a-Service-based enterprise email management solution for archiving, e-discovery, continuity, security and policy enforcement. It is a single modular service that integrates with your existing IT to take care of all of your email requirements online, with no hardware, software, or capital expense and it takes just a few days to set-up. By connecting your current email systems to Mimecast, you instantly deliver unified email security, continuity and archiving.




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Documentation



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Downloads



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Training Videos



Announcements and Release Notes

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titleComing Soon! - Mimecast Awareness Training

Coming Soon! - Mimecast Awareness Training

Mimecast Awareness Training is a security awareness training and cyber risk management platform that empowers you to combat information security breaches caused by employee mistakes, dramatically reducing risk. Developed by top leadership from the U.S. military, law enforcement and the intelligence community, the platform combines effective, modern training techniques with predictive analytics to help you solve for your company's vulnerability to human error.

Mimecast Awareness Training - https://www.mimecast.com/products/awareness-training/

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Navigating Automated System

Mimecast Support - 1-800-660-1194

  • Press 1 for Technical Support
    • Press 1 to follow up on a case
    • Press 2 to create a new case
      • Press 1 if email or phones are out
      • Press 2 if not
        • Enter MIMECAST ID located in Account Settings for each tenant
      • Press 2, Press 1, Press 0#0#0#0#
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Portals

Credentials are available in Secret Server

Partner Portal - For Evolve IP to login and manage tenants

Administration Console - Console which enables admins to manage a specific tenants settings

Personal Portal - For personal login for user

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Troubleshooting

  • Mimecast - Add to Whitelist/Blacklist

  • Mimecast - Create Mimecast Continuity Event

  • Mimecast Powerpoint

    • Mimecast - Secure Messaging