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Image AddedWith a Unified Communication solution from Evolve IP, there’s no need to replace your current communications environment. Evolve IP easily integrates to your business where it already lives and works. With the Evolve IP UC solution, your associates will take advantage of easy-to-use applications in your preferred environment, whether that is Google, Microsoft, or Apple. For detailed information about Evolve IP’s UC solution, click here.

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Documentation

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Downloads

UC-One Application (v22.2)

Desktop: A Platform:  Windows Mac MSI

               B, C, D Platforms:  Windows & Mac MSI

Mobile:   Apple | Android

Skype Communicator

A-Platform Desktop Application MSI 

B,C,D Platform Desktop Application & MSI

The Receptionist Client  A Platform |  B Platform

Unity  Unity Call Center Agent 6.7.6.1

Cloud Fax  32bit | 64bit

Go Integrator Go Integrator Version 3.0 KB

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Training Videos

Announcements and Release Notes

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titleOSSmosis 5 2019 Release Notes

v5.4.3 Release

When: Thursday, August 1st 2019

This release contains the following enhancements and bug fixes:

Brief

Description

Bug Fix

When trying to add users to Hunt Groups it was causing performance issues

Bug Fix

Searching for an end-point using a Main Phone Number was yielding no search results

Bug Fix

The state of Kansas was showing as Arkansas within the address information

Bug Fix

Within the Edit User> Use User Calling Line ID Information, the state field was not being retained

Bug Fix

When enabling/disabling "Email a carbon copy to", user's recorded name was being incorrectly removed

Bug Fix

Account Analysis export was missing fields

Enhancement

Ability to ‘Select All’ when adding agents within the agent and supervisor staffing pages

Enhancement

Mass remove Call Centers from Agents

Enhancement

Modified the export functionality to run the entire query before exporting

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titleOSSmosis 5 - New Login Procedure and Version 4 Retirement

OSSmosis 5 - New Login Procedure and Version 4 Retirement

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Dear Valued Evolve IP Clients and Partners,

We are excited to announce a new and improved login procedure for the Evolve IP OSSmosis 5 portal using Clearlogin. On December 12th, 2018 the OSSmosis 5 login process will incorporate Clearlogin, the Evolve IP Identity Access Management product. Client administrators will be given a free Evolve IP Clearlogin license that provides Single Sign-On capabilities to OSSmosis 5.

***IMPORTANT NOTE*** OSSmosis 4 is being retired as part of this roll out. Users will only have access to the OSSmosis 5 portal for all administrative functions through Clearlogin. 

What is Clearlogin?

Clearlogin is an Identity Access Management product, which provides streamlined access to the Internet applications you use every day, from anywhere, using standards-based protocols to securely share identity information (user credentials) between your trusted applications across the Internet. Clearlogin is able to leverage a technique known as Single Sign On (SSO), which permits a user to use one set of login credentials for all supported applications.  Clearlogin can also manage user credentials for applications that do not support SSO.

The Need for Identity Access Management (IAM)

As technology and business change, maintaining security and access management has become a serious concern for IT Management. Users have multiple passwords with lower complexity or redundancy making them less secure. Clearlogin provides a platform that increases password complexity, eliminates redundancy, and guards business data.

Why Now?

Clearlogin will be the focal point and central source of authentication for all Evolve IP applications.  OSSmosis 5 will be the first application to be integrated.  Over time, all other Evolve IP administrative portals will be available through Clearlogin. For example, vCloud Director, Cisco Umbrella, ECS, Trend Micro Deep Security, Airwatch MDM, Mimecast, Office 365, and much more.

Additional Capabilities

You will be able to unlock advanced features such as syncing with Active Directory, adding 2-factor authentication and logging into other third party cloud applications.

What to Expect?

On December 12, 2018 the OSSmosis login page will look different.

1) Enter your OSSmosis username and click next.

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2) Next, you will be directed to your Clearlogin login page. Your username will be pre-populated already. Enter your OSSmosis password and click Login.

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3) Congratulations, you have now logged into Clearlogin. There will be an OSSmosis App as shown below, please click on the App tile for immediate Single Sign-On access into OSSmosis.
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The OSSmosis 5 portal will look and feel like normal. You will use it the same way you did prior to this new login procedure.

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Getting Support

In preparation for the retirement of OSSmosis 4, you can sign up for an OSSmosis 5 training here: https://zoom.us/webinar/register/WN_Axp0OgHTSu-nBkdUuAWh0w

For support related to accessing your new Clearlogin OSSmosis 5 portal please contact Evolve IP support using any of the following methods:

  1. Email: support@evolveip.net
  2. Phone: 877-459-4347, Option 2

For Sales related inquiries please contact your Client Technology Advisor or call our general inquiries line: 877-459-4347

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titleYealink Buyback Program

Yealink Buyback Program

Image RemovedThe following page outlines the conditions around the Yealink Buyback Program

Please note, this is a third party relationship with a Yealink vendor (not Yealink directly) and not with Evolve IP.

  • Program is valid from January 1st to December 31st 2019
  • Buy back program is ONLY for customers in North America (including Canada)
  • There are NO minimums/ maximum number of equipment pieces that are eligible
  • This program is NOT tied to specific Yealink models- instead, the requirement is to simply purchase/ lease Yealink phones for the equipment bought back
  • This program will NOT buy back other Yealink phones

Datasheet on Yealink buy back program

Website to initiate buy back

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titlePoly Buyback Program

Poly (Polycom) Phone Buyback Program

Image RemovedThe following page outlines the conditions around the Poly Buyback Program. 

Please note, this is a third party relationship with a Poly vendor (not Poly directly) and not with Evolve IP.

  • Program has been updated to be valid from January 1st to December 31st 2019
  • Older model SoundPoint IP phones are also eligible (ex. SP IP 430, 500, 501, etc)
  • This is a promotional offer NOT controlled by Evolve IP
  • Eligibility is determined by the following criteria:
    • Customers must be on a 36 month term or greater with Evolve IP
    • The minimum number of phones required is 5, the maximum is 200
    • All phones must be in fully working condition
    • Only extended to the US and Canada

Please review the Terms and Conditions of the program and reference the attachment below for details.

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Image AddedWith the Evolve Teams Enterprise Voice solution, clients are provided the best collaboration application in the market by Microsoft, the best voice platform in the world by Cisco, and a world-class service provider in Evolve IP to provide additional solutions from our proprietary development, along with our Microsoft Gold Partner CSP experience.  Evolve IP ties together numerous applications to provide the solutions and user experiences that businesses want from top-tier providers.  For detailed information on the Evolve Teams Enterprise Voice solution, click here






Training Resources

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Documentation

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Polycom VVX Phone Training
Polycom VVX Phone Training
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Yealink Phone Training
Yealink Phone Training
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UC-One Collaborate Training
UC-One Collaborate Training
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UC-One Connect Training
UC-One Connect Training
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Web Receptionist Training
Web Receptionist Training
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Cloud Fax Training
Cloud Fax Training
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Downloads

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