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The Text Template Repository is the first step and foundation for adding this capability into your call flow to deliver to an agent.
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Adding a Text Template
- Select Add under the Text Template Repository tab to add a new text
template. - A new template will open. Enter in the name of the template. The name of the template is what will appear as the dynamic link in the agents client.
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In the example below, a DID as been entered within the token text box and the URI has been updated to include the DID. Copy and paste the updated URI into a web browser will help verify the correct information will populate for the agent.
How to Apply a Text Template
Once you have created a text template there are a few extra steps that must be taken in order for it to appear within the agent client.
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