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Add To Log

Image Added

Media Type: All

Purpose: This activity is used for troubleshooting purposes.  When configured into the interaction handling flow it will automatically add a log entry within ECS application logs.

Body Attributes:

  • Constant Expression is static information
  • Property Expression is dynamic information based on Interaction, Flow or Business Process attributes.

Output Legs: N/A

Common Use Case:

This activity should only be used under the guidance of Evolve IP support.

Add Remark

Media Type: All

Purpose: Automatically add a Note/Remark that is passed down to the agent along with the interaction.  These remarks are also available in reporting via analytics and can also be used for troubleshooting purposes when changing call flows.

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