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1. Text: In this section you can enter custom text that the system will speak to the caller.
   
   
   1. Format
      1. Text: Used when the value contains text.
      2. Numeric (Digits): Used only when the value is a number.
   2. TTS Speed
      1. Currently the only configurable speed is Regular
   3. Gender
      1. Currently the only configurable voice is Female
   4. Debug
      1. Enter a specific value or text string to simulate the output that will be displayed in the Debug Result section below the Announcement Elements

Compound Prompt and Collect

Purpose: This activity has been replaced and is no longer recommended for use

Leave Voice Message

Media Type: Voice

Purpose: To route an interaction to the voicemail box of a particular Agent or Business Process.

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Tip: You can have up to 4 voicemail greetings on a business process by setting a particular language via the Set Data node.

Prompt and Collect Data

Media Type: Voice and Chat

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• Failure: On this tab, you specify the greeting to be played each time the remote party’s input does not match the expected input.

Output Legs:

All output legs should not loop back into the same prompt and collect data activity.

• Done: Proper input is successfully received.
• Timeout: Remote party did not enter any input before the specified time period elapses.
• Invalid: Remote party didn’t enter valid input during the allowed number of failed attempts.
• Offline: The interaction is an offline interaction (such as an email or callback).

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Below is an Interaction Handling Flow that allows a caller to input a phone number that is stored in a flow variable and subsequently becomes a queued callback interaction for an agent.

Prompt and Collect Selection

Media Type: Voice and Chat

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• Failure: On this tab, you specify the greeting to be played each time the remote party’s input does not match the expected input.

Output Legs:

All output legs should not loop back into the same prompt and collect selection activity.

• Timeout: Remote party did not enter any input before the specified time period elapses.
• Invalid: Remote party didn’t enter valid input during the allowed number of failed attempts.
• Offline: The interaction is an offline interaction (such as an email or callback).
• Selection: Dynamic output legs based on what is specified on the Selection tab.

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Presenting the remote party with a list of selections to route the interaction to the appropriate destination.

Simple Play

Media Type: Voice and Chat

Purpose: To play a greeting or series of greetings to the remote party.

Attributes:N/A 

• You have the same options for Interruptible and Clear InputImage AddedImage Added

When setting a s

Output Legs: N/A

Common Use Case:

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