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By establishing a single, cloud-based contact center businesses can easily streamline operations and maximize staffing. Managers can experience unparalleled control and visibility into their virtual contact center ecosystem through advanced features such as reporting, call recording, exclusive dashboard and Ossmosis administrator tools. With a cloud-based contact center such as Evolve IP’s, businesses can integrate with multiple multiple CRM applications applications, personalize interactions for each customer and deliver a world-class customer service. Leverage Evolve IP’s redundant and compliant cloud architecture to enable business continuity while also unifying multiple locations and remote agents on a single, integrated platform.
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