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Overview

Mimecast cyber resilience for email offers cloud services for email security, archiving and continuity. Protect, manage and archive without compromise.

Account Number:

Is based on the tenant. Look this number up in the Mimecast portal.

Navigating Automated System

Mimecast Support - 1-800-660-1194

• Press 1 for Technical Support
• Press 1 to follow up on a case
• Press 2 to create a new case
• Press 1 if email or phones are out
• Press 2 if not
• Enter MIMECAST ID located in Account Settings for each tenant
• Press 2, Press 1, Press 0#0#0#0#

Portals

Credentials are available in Secret Server

Partner Portal - For Evolve IP to login and manage tenants

Administration Console - Console which enables admins to manage a specific tenants settings

Personal Portal - For personal login for user

Troubleshooting

1. Mimecast - Add to Whitelist/Blacklist

2. Mimecast - Create Mimecast Continuity Event

3. Mimecast - How to cancel accounts

4. Mimecast Powerpoint

5. Mimecast - Secure Messaging