The Evolved Office: Call Center
The Evolved Office: Call Center enables businesses to unify and simplify their call center operations with a turn-key hosted solution that includes advanced ACD and PBX features, voice and data services, multiple integration and upgrade options, and 24×7 management and maintenance that removes geographic boundaries – all for a simple per-user monthly service fee. Fully integrated with The Evolve Office: HPBX, The Evolved Office: Call Center is designed to provide an Enterprise-class call center solution for small to midsized Call Centers (25-1000 agents), anywhere in the world – with no hardware, software or up-front capital expenditure.
Target customers include:
Customers and prospects with multiple Call Center locations
Customers using or moving to remote agents
Customers with Call Center needs looking to reduce TCO
HPBX customers with reporting needs for hunt groups
Track sales or customer service team productivity and inbound activity for average speed of answer or abandon rate
Business Rules
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