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Supported Devices

MDM supports the following devices and operating systems.

  • Android 4.0+
  • Apple iOS 7.0+
  • Chrome OS (latest)

Please see an updated list right here on the VMware Knowledge Base → https://docs.vmware.com/en/VMware-Workspace-ONE-UEM/1908/WS1_Assist/GUID-AWT-RMV4-SUPPORTEDPLATFORMS.html



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Creating Administrative Users

If you wish to add additional administrative users to your organization, you can do so easily by following these instructions.

  1. Click the “Add” button near the top-right hand corner of the page, and select Admin
  2. You will see the Add/Edit Admin window, with Basic, Details, Roles, API, and Notes tabs.
  3. Under the Basic tab, set the user to Basic and fill out the rest of the required fields as appropriate.
  4. If you wish to set up Two-Factor Authentication Method or Notifications, then click the drop-down arrow next to those respective options and fill out the forms as appropriate.
  5. If you wish to fill out the Details tab with more information about the user, you may do so
  6. Click the Roles tab.
  7. Click the “Select Organization Group” field and select your company name.
  8. Click the “Role” field and select the appropriate role. Choose Console Administrator if you want the user to have total administrative capabilities. You can find out more about the additional roles in the Mobile Device Management Guide.
  9. Click Save.

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Managing devices with Profiles: Restricting the camera on iOS devices

After enrollment, your users’ devices will be managed by a default device profile. This initial profile imposes no restrictions on devices. If you wish to apply restrictions to your device fleet, you can do so with Profiles.

Here is a brief list of features and applications you can restrict or govern:

Camera
Screen capture
iMessage
In-app purchases
AirDrop
YouTube

Device and Enterprise Wipes
Multiplayer gaming
Safari
Keychain sync
Movies based of rating type
Apps based of age



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Profile example: Restricting the camera on iOS devices

The below example shows how to restrict the use of the camera on iOS devices using a custom Profile.

  1. Go to Devices > Profiles & Resources > Profiles
  2. Click the Add drop-down menu and select Add Profile
  3. Choose iOS
  4. The General payload form will show. Please fill it out as per the below screenshot.

  5. Click the Restrictions option on the left of the screen, and then the Configure You will see a long list of functions and features that you can manage. The first option should be “Allow use of camera.”
  6. Uncheck the box next to “Allow use of camera” and click the Save & Publish
  7. The “View Device Assignment” window will show, listing all the iOS devices in your fleet that will be affected by this change. Click the Publish
  8. The Profiles screen will now show with the Profile that you just created.

This new Profile should push almost immediately to iOS devices in your fleet that are enrolled and active with an internet connection. They will push to inactive, enrolled iOS devices the next time they are on the internet.

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Reports & Analytics

AirWatch has extensive reporting and event logging capabilities that provide administrators with actionable, result-driven statistics about device fleets. You can use these pre-defined reports or create custom reports based on specific devices, user groups, date ranges, or file preferences. Reports can be viewed by navigating to the Reports page at Hub > Reports & Analytics > Reports > List View. Added reports are accessible from the My Reports tab at the top of the Reports page for quick access.

Some examples of reports are:

Admin Login History

Content Details by Device

Count of Active Devices

Device Battery Log

Device Inventory

Device Wipe Log

Devices with User Details

Profile Configuration Details

Profile Details by Device



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More features

How to whitelist and blacklist apps

Apps & Books > Applications > Application Settings > App Groups > Add Group

Additional help

For a comprehensive guide to all MDM features please see the VMware AirWatch Mobile Device Management Guide:

https://resources.air-watch.com/view/4mrhbs2b7kygc2b5fkph/en


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