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Here are the specific features of the client-side application:
- IM&P (Instant Messaging & Presence)
- Chat Room: Public or Private with multiple people simultaneously
- Phone & Outlook Calendar Presence
- Find Me/Follow Me
- Soft Phone SoftPhone Audio/Video Calling from Desktop and Mobile Application
- Contact and Directory Searches
- Visual Voicemail with actions to Delete, Save, Play, Fast Forward, and more
- Audio conferencing and moderator controls
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- Desktop, Application & File Sharing capabilities with internal and external users
- External users can also share their applications and desktop back with UC-One users
- Call Center & Call Recording Controls
- External Audio and Video calling through the Chrome browser
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Installation Instructions & Software Downloads
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- Download the application using the link below for your PC or MAC clients to install it locally on the machine. Please ensure the user or admin has proper permissions to install applications on your desktop devices.
- Input your Evolve IP application username and password (often times oftentimes called your ‘toolbar’ password). Your username is your 10-digit phone number.
- Once you have logged into the client for the first time, set a few of your preferences and you’re users are up and running.
- Distribute and use the quick reference guides to understand how to perform various common functions in the UC-One application.
- Support- The full user guide is available, along with FAQs listed below, to support administrators with common questions or issues.
Installation Guide: UCOneDesktopV22.2_InstallationGuide
UC-One Application
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Download (v22.2):
UC-One Mobile
iPhone & Android Details:
Resources
(APP store):
Full User Guides:
Resources
UC-One - B Cluster - Firewall Rules and Policies
UC-One - C Cluster - Firewall Rules and Policies
UC-One - D Cluster - Firewall Rules and Policies
Evolve IP strives to provide the most information about a successful deployment of voice applications. When using softphones, the voice traffic now rides on the data network and often passes through customer owned firewalls and carriers ISP firewalls (Comcast, Verizon, Cox, AT&T, Time Warner, Windstream, XO, Sprint, etc). While Evolve cannot be an expert in all firewalls deployed by customers and ISPs, we do offer port openings and firewall settings that the application utilizes. Please review the attached document and investigate updates to your router/firewall for the application to perform optimally.
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Support Info & FAQs
How can I shutoff shut off the incoming call notification on my desktop for UC-One?
- From the UC-One application, a user can shutoff shut off the incoming call notification by dialing a Feature Access Code *13 to deactivate the incoming call notifications. If they would like to reactivate, dial *12 from the application.
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- A firewall is most-likely blocking voice traffic from reaching the Evolve IP network. Try using the application on a different network to pinpoint for the firewall as the issue, then contact the administrator that manages your firewall to update settings to allow SIP traffic.
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- Outlook Integration for the Desktop client supports various Outlook Integration features on Windows ONLY:
- Searching the local Outlook address book.
- Outlook calendar integration, where presence status is automatically set to Busy In Meeting when an accepted meeting starts and there is no ongoing call.
- For the optimum user experience, the Outlook privacy option must be used to disable security notifications. The following versions are supported:
- Outlook 2010
- Outlook 2013
- Outlook 2016
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- An authorized admin with Evolve IP will provide the requested data in CSV format with only the name (first/last) and the phone number. The following request will be updated to the organizations organization's enterprise/group.
For further assistance with your Evolved Office: UC-One experience, please open up a support ticket with the Evolve IP NSOC using your OSSmosis administrator portal.
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