Description
Unity Agent is a downloadable application that streamlines call handling and offers agents the critical tools needed to deliver great customer service. This training will cover all the functionality the application has to offer.
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BroadWorks Call Center Agents may utilize one of the following applications to streamline call handling and offer agents additional features needed to deliver great customer service
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Register Now
Below you will find the link needed to register for an upcoming public training session. From there, you will pick the day/time that you wish to attend and fill out the registration form. Once your registration has been approved you will receive an email with the training details.
Supporting Documentation
Below you will find a link to our online Knowledge Base containing the User Guide.
Web Agent - Quick Reference Guide
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Click the link or image below that matches the application you utilize.
Unity Agent | BroadWorks Web Agent |
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| Unity Agent is a downloadable application for desktop computers | BroadWorks Web Agent is a browser-based application |
Do you have a training related question? Email us at training@evolveip.net
We will respond within 24 hours on normal business days.