Introduction
The BroadWorks Call Center managers have the ability to run on-demand and reoccurring reports through the Call Center Supervisor client. During this training you’ll learn best practices for reporting, and how to setup both historical and scheduled reports. We’ll also show you some examples of the most commonly used reports and how to access help content.
Live Webinar Training
Follow the link below to register for an upcoming public training session. From there, choose the date and time you wish to attend and fill out the registration form. Once your registration has been approved, you will receive an email with the training details.
CLICK HERE TO REGISTER
SupportingReports tool is launched from the Supervisor application. Supervisors can run historical, real-time, and scheduled reports on their agents and queues.
Do you have a training related question? Email us at training@evolveip.net
We will respond within 24 hours on normal business days.