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The ECS Setup Portal controls every aspect of your allows Administrators to manage their contact center. This training will review topics such as special days, operational hours, break codes, disposition codes, adding new agents, agent BP reassignment, etc.

Live Webinar Training

Below you will find the link needed In Setup, Administrators can add and remove agents, update call flows, change Business Process settings, and manage other ECS settings. 

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Live Webinar Training

Please join us on one of our regularly scheduled webinar trainings conducted by an Evolve IP Training Specialist. This public training session will cover a standard agenda for the applicable topic and product(s), while also allowing for Q&A. Our public training sessions are free to attend for all Evolve IP clients. 

Follow the link below to register for an upcoming public training session for this topic.  From there,

you will pick the day/time that

choose the scheduled date and time you wish to attend and fill out the registration form. 


After completing your registration

has been approved

, you will receive an email with the training session details.


Supporting Documentation

Below you will find a link to our online Knowledge Base containing the User Guide.



On-Demand Training

e-Learning training courses can be found in the Evolve IP Client Training Center, our Learning Management System (LMS) designed specifically for our clients and their training needs. Our on-demand training is free for all Evolve IP clients and accessible via the Evolve IP Client Training Center. 

Follow the link below to enroll in a specific on-demand training course. You will be prompted to login with your Evolve IP Client Training Center credentials. If you do not have credentials, please ask your administrator to contact to register your organization in the LMS. 

ECS Administrator Training


ECS Setup Knowledge Base Page

Return to ECS Contact Center Training Page

Return to Training Resources Page

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Do you have a training related question? Email us at

We will respond within 24 hours on normal business days.