ECS Agents will utilize one of the following applications depending on their organization's configuration.
Click the link or image below that matches the application you utilize.
ECS .NET Agent | ECS eAgent |
|---|---|
| ECS .NET Agent is a desktop application | ECS eAgent is a browser-based application |
Description
The Evolve Contact Suite Agent Client is an easy to use application built specifically to meet the needs of contact center agents. It provides agents the features and functionality required to be productive in an omnichannel contact center.
Live Webinar Training
Below you will find the link needed to register for an upcoming public training session. From there, you will pick the day/time that you wish to attend and fill out the registration form. Once your registration has been approved you will receive an email with the training details.
CLICK HERE TO REGISTER
On Demand Video Training
The video below provides training on the ECS Agent application.
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Supporting Documentation
ECS Agent Client - User Guide
Do you have a training related question? Email us at training@evolveip.net
We will respond within 24 hours on normal business days.