Description
The ECS Supervisor Client provides supervisors with actionable insight into current contact center activity with an intuitive dashboard view. It allows contact center leaders to control and monitor their assigned Business Processes and agent activities in real-time. It also allows supervisors to improve their Business Processes performance and productivity by enabling quality assurance monitoring. The training will review the supervisor client, basic reporting, and the wallboard.
Live Webinar Training
Below you will find the link needed to register for an upcoming public training session. From there, you will pick the day/time that you wish to attend and fill out the registration form. Once your registration has been approved you will receive an email with the training details.
CLICK HERE TO REGISTER
On Demand Video Training
The video below provides training on the ECS Supervisor Application.
| Widget Connector | ||
|---|---|---|
|
Supporting Documentation
ECS Supervisor - Quick Reference Guide
ECS Supervisor - User Guide
ECS Reports - Quick Reference Guide
ECS Reports - User Guide
ECS Wallboard - User Guide
Return to ECS Contact Center Training Page
Return to Training Resources Page
Do you have a training related question? Email us at training@evolveip.net