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In This Article

Table of Contents
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Overview

In this article you will be adding your unique Teams Direct Routing domains to your Office 365 tenant.  These routing domains are created and managed by Evolve IP.  Additionally, you will be creating a new user/service account for each of the routing domains. 

Here's an example of the routing domains and user/service accounts.  Do NOT add the below domains to your Office 365 tenant.  You will receive your own unique domains from Evolve IP.

LocationRouting Domain*User/Service Account UPN
Evolve IP Eastc1005437.phl01.us.teams.evolveip.neteip-tdr@c1005437.phl01.us.teams.evolveip.net
Evolve IP Westc1005437.las01.us.teams.evolveip.neteip-tdr@c1005437.las01.us.teams.evolveip.net

*Note: you will receive unique routing domains for your configuration from the Evolve IP delivery team.  


Warninginfo

IMPORTANT

permissions
  • role.



Adding Your Domains

After Evolve IP has created your direct routing domains, perform the following steps to add each domain to your Office 365 tenant:

  • Sign into yourMicrosoft 365 Admin Center with a user account that's a Global Administrator.

  • In the left navigation pane, browse to:  Setup Settings > Domains

  • In the main window, click the + Add Domain button.


  • Enter your Direct Routing domain, and click Next.or paste in your Teams direct routing domain, and click Use this Domain at the bottom of the page.

  • Select Add a TXT record to the domain's DNS records, and click Continue at the bottom of the page.

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  • Copy the TXT Value and/or take a screenshot of the information as shown below, and email the info to Evolve IP.  The TXT Value needs to be added to your domain's DNS zone, which is done by Evolve IP.

  • Once the TXT value has been added to your DNS zone by Evolve IP, you can click the Verify button, which forces Microsoft to check for the DNS record.

  • If neededTo verify the domain later, click Save and Close to come back later.

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  • After verifying the domain, click Next.
  • On the Update DNS Settings page, select I’ll add the DNS records myself and click Next.
  • Clear all values, click Next, and then click Finish.

    • the Close button in the bottom-right corner of the page.

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    • After clicking Verify, the next page will ask you how you want to connect to your domain?
    • Click More Options in the center of the page.
    • Select the Skip and Do This Later radio button, and click Continue.
    • Click Done.
    • The domain status will read, No Services Selected, which is normal.

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    Make sure the domain has a status of Setup Complete or Healthy.


    Add the User/Service Account

    For each routing domain added to your Office 365 tenant, you need to create a user/service account using the domain, and temporarily assign it an Office 365 license that includes MS Teams (e.g. Office 365 E1).

    • Sign into your Microsoft 365 Admin Center with a user account that at a minimum has the User Account Administrator role.
    • In the left navigation pane, browse to:  Users > Active Users
    • Click the button to Add a User

    User/Service Account Details

    Expand
    titleExpand for details on adding a user/service account in a US based configuration


    ItemValue
    First NameEvolve IP Teams
    Last Name

    Direct Routing - East
    or
    Direct Routing - West

    Display NameEvolve IP Teams Direct Routing - East
    or
    Evolve IP Teams Direct Routing - West
    Username (UPN)eip-tdr @ your.direct.routing.domain.net [pick either the east (phl01) or west (las01) from the drop-down menu]
    Password
    • Select:  Let me create the password (create a complex 16-character alpha-numeric password with special characters)
    • Deselect:  Require this user to change their password when they first sign in

    Notes:

    • You can document the password, or just reset it if ever needed.
    • There is After the configuration is done, there will be no requirement to ever sign in with into this account again
    • After the back-end direct routing configuration is completed, you can disable the user account (block sign-in).
    • The user/service account should never be deleted.
    LocationIf needed set the location to the United States.
    LicensesSelect an Office 365 license that includes MS Teams (e.g. Office 365 E1)
    RolesUser (no administration access)
    Profile InfoNone, unless you have organizational requirements to add profile info.


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    Expand
    titleExpand for details on adding a user/service account in an EU based configuration


    ItemValue
    First NameEvolve IP Teams
    Last Name

    Direct Routing - NNpeer01
    or
    Direct Routing - NNpeer02

    Display Name

    Evolve IP Teams Direct Routing - NNpeer01
    or

    Evolve IP Teams Direct Routing - NNpeer02
    Username (UPN)eip-tdr @ your.direct.routing.domain.net [pick either the NNpeer01 (AMS) or NNpeer02 (DFT) from the drop-down menu]
    Password
    • Select:  Let me create the password (create a complex 16-character alpha-numeric password with special characters)
    • Deselect:  Require this user to change their password when they first sign in

    Notes:

    • You can document the password, or just reset it if ever needed.
    • There is After the configuration is done, there will be no requirement to ever sign in with into this account again
    • After the back-end direct routing configuration is completed, you can disable the user account (block sign-in).
    • The user/service account should never be deleted.
    LocationIf needed set the location to your country.
    LicensesSelect an Office 365 license that includes MS Teams (e.g. Office 365 E1)
    RolesUser (no administration access)
    Profile InfoNone, unless you have organizational requirements to add profile info.



    Verify the User/Service Account

    After creating the user account, wait 10-15 minutes and then sign into the Skype for Business Online service Microsoft Teams services using PowerShell. 

    Run the below command to verify the user account is enabled for MS Teams:

    Code Block
    languagepowershell
    themeConfluence
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    Get-CsOnlineUser eip-tdr@your.direct.routing.domain.net | FL DisplayName, SipAddress, EnabledIsSipEnabled, TeamsUpgrade*
    • A SIP Address should be present and include the domain.
    • Enabled IsSipEnabled should equal True, which means the account is licensed for MS Teams.
    • The Teams Upgrade Effective Mode should equal TeamsOnly

    Example Output

    Info
    iconfalse
    DisplayName                      : Evolve IP Teams Direct Routing East
    SipAddress                       : sip:eip-tdr@c1002345.phl01.us.teams.evolveip.net
    EnabledIsSipEnabled                                      : True
    TeamsUpgradeEffectiveMode            : TeamsOnly
    TeamsUpgradeNotificationsEnabled : False
    TeamsUpgradePolicyIsReadOnlyTeamsUpgradeOverridePolicy        : None
    TeamsUpgradePolicy                       : UpgradeToTeams
    TeamsUpgradeOverridePolicyTeamsUpgradePolicyIsReadOnly         : ModeAndNotifications


    If the Teams Upgrade Effective Mode is not set to TeamsOnly, run the following PowerShell command:

    Code Block
    languagepowershell
    themeConfluence
    linenumberstrue
    Grant-CsTeamsUpgradePolicy -Identity eip-tdr@your.direct.routing.domain.net -PolicyName UpgradeToTeams


    Info

    NOTE

    Note: Due to the amount of recent high load on Microsoft's Teams environment, provisioning and changes to the account may take hours to complete.




    Next Steps

    Info

    NOTE

    Make sure you have added 2 routing domains to your tenant, and created 2 user/service accounts.  If not, you're not ready to move onto the next steps.

    We recommend that you wait about an hour before continuing to the next stepsteps.  This allows Microsoft's back-end services to fully sync up with the new routing domains.