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Scenario: How can you set up a call pick up group with other members of your department with a Group Policy (Regular or Simultaneous).
Solution: Go into your MS Teams application → Select Your User Profile (click your profile picture at the top of Teams)→ Settings > Calls → Call Answering rules - Calls Ring Me OR Forward my Calls
Apply the following Group Policy– the group policy establishes how calls will be routed to the users assigned to a Call Group
- In the Order Above (Regular) – Calls are distributed to users in specific order, always starting with the same user.
- At the Same Time (Simultaneous) – Calls are distributed to all users within the hunt group at the same time
A. Calls ring me and CALL GROUP
B. Forward all my Calls to Call group
Step 2: Add people to Call group
Step 3: Confirm people to Call Group and set Ring Order → Save