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This article is intended for clients administrators managing and troubleshooting end user issues

Overview: How to troubleshoot issues with Call Quality using MS Teams Admin Center - Call Analytics

ExpandtitleMicrosoft Documentation:

Use Call Analytics to Troubleshoot

poor call quality

Poor Call Quality

Step 1: Go to Microsoft Teams Admin Center (

Step 2: Select USERS from the Admin Panel

Step 3: From the search bar: Type in the user info (Display name = first and last name, Username = email, Phone Number = Evolve Teams DID) 

Step 4: Select Call history, and then select the call or meeting that you want to troubleshoot.

Screenshot of the call history page for a user.

Step 5: Select the Call in question to get the OVERVIEW of the Call


 A. MS Teams to MS Teams Call

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B. MS Teams to Outside Caller (cell phone, VoIP line) 

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C. Outside Caller (cell phone, VoIP line) to MS Teams

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D. Advanced-Data Export Review

→ Call analytics export report_PSTNtoMSTeams.xlsx ← 

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