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For clients that have deployed ECS along with Evolve IP's PBX or Unified Communications solutions (UCaaS), there are a few solutions including the Anywhere and Remote Office features. These capabilities allow Agents to route calls to any 10-digit DID (like a mobile phone or landline) and continue operating seamlessly. For those UCaaS clients that have deployed UC-One, this application also includes a native softphone. Agents can operate from anywhere with an Internet connected device and headset when leveraging a softphone. Please see the Working From Home article for more details.
Overlay Contact Center
For clients that deploy ECS without Evolve IP's PBX or Unified Communications solutions (UCaaS), there are a few solutions including the Change Extension and the native softphone. If given permission, an Agent can activate the Change Extension feature to route calls to any 10-digit DID (like a mobile phone or landline) and continue operating seamlessly. The ECS Agent application also includes a native softphone. Agents can operate from anywhere with an Internet connected device and headset when leveraging a softphone.
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