Description
Introduction
The BroadWorks Web Agent allows users application allows call center agents to answer and manage ACD calls in a browser-based interface. The application will allow you to manage your ACD state, answer and receive place outbound calls, transfer, conference, and manage apply disposition codes.
Supporting
Documentation
Below you will find informational documents for the BroadWorksWeb Agent
Application.Web Agent- Quick Reference Guide
Web Agent - User Guide
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