To assign a Role the user must have completed their verification process first via the link.




Assign organization account roles in Control Hub

You can set up users in your organization with different administrator roles. Users can become full administrators, or a combination of support administrators, user and device administrators, device administrators, read-only administrators, or compliance officers. You can also see a list of all or specific administrators in Control Hub, including device administrators and compliance officers.


Each role determines the privilege level you have in Control Hub. If you have full administrator privileges, you can assign one or more roles to any user in your organization.

When your account is first set up, the administrator from the partner organization becomes the full administrator for your organization, and can set up additional administrators.

Users that you add to your organization have no administrative privileges at first. Here's a list of the responsibilities you can assign:



Organization roles



 

This table only lists organizational wide administrative roles. For more information on service specific administrator roles, such as Webex site administrator and Webex Contact Center administrator, you can read about them in the sections below.

Access

Full administrator

Read-only administrator

Support administrator

User and device administrator

Device administrator

Compliance officers

Advanced troubleshooting cccess

Add/Delete users and assign licenses

Read-Only





Assign roles to users

Read-Only






Device management

Read-Only




Company policy and templates

Read-Only






Analytics and reports

Read-Only





Troubleshooting

Read-Only





Licenses and upgrades

Read-Only





Organization settings

Read-Only






App integrations

Read-Only






Webex site management

Read-Only






Admin actions audit log







Access to user-generated content







Legal hold







Access to join in-progress meetings







Access to live meetings







Product email notifications








Advanced Troubleshooting Access Role


This role allows full administrators, read-only administrators, and support administrators to access the Live Meeting page in the Troubleshooting tab, and lets full administrators join meetings that are in progress with just the click of a button. If participants are having issues during meetings, administrators with this role can quickly find those meetings to join and help sort out the issues.

For more information about the Live Meeting page and the Admin Join feature, see Advanced Diagnostics and Troubleshooting in Control Hub.


 

Full administrators can assign the Advanced Troubleshooting Access role to another full administrator, read-only administrator, or support administrator within their organization. Full administrators can’t assign the Advanced Troubleshooting Access role to themselves. Another full administrator must assign the role to them.



Webex Site Administrator Roles



 

You can only assign Webex site administrator roles to users in Control Hub managed meeting sites. These roles can't be assigned in Control Hub to manage Site Administration managed meeting sites.

Webex site administrators only have access to the users and settings for the Webex site that they're assigned to in Control Hub. You can assign a user as an administrator for more than one Webex site. If your organization has a lot of Webex sites to manage, assign users as Webex site, Webex user, or Webex read-only administrators to define ownership and to split up administrative responsibilities for each Webex site.

Webex site administrators and Webex user administrators can only manage Webex Meetings-related settings for users in customer organizations that they're assigned to.


 

Webex site administrators don't use a Webex Meetings license for the Webex site that they're assigned to, but they won't have any host privileges. If you want a Webex site administrator to have hosting privileges, then you can assign a host license to them.

Access

Webex Site Admin

Webex User Admin

Webex Read-only Admin

User Management

 (User Settings)

 (User Settings)

Read-Only

Analytics and Reports

Read-Only

Read-Only

Read-Only

Licenses*

Read-Only

Assign Roles*

Read-only

Read-Only

Site Configuration*

Read-Only

Read-Only





 

* For their assigned Webex sites only.

  • No labels