We are excited to announce the Evolve Contact Suite (ECS) v5.2.3 release that includes new capabilities for our customers.
What Do You Need to Know?
- Any changes made to your environment must be fully deployed via Setup before the upgrade and previously deployed versions will no longer be available after the upgrade.
- If your organization is staffed during the maintenance, they will experience a short period of downtime (less than 10 minutes).
- Users will get a notification on their first login after the upgrade to accept and download the newest update. Please instruct your users to accept the application update.
This release contains the following enhancements:
- Optimized performance of the Supervisor client with significant reduction in the amount of local workstation RAM consumed by the application.
- Introduction of a 64-bit Supervisor application available within the Application Portal based on customer size and functionality needs:
- Supervisor (32-bit) – Required for any customer that wants to utilize the Internal VoIP Phone to answer calls or perform coaching activities.
- Supervisor (64-bit) – Recommended for Enterprise customers or any customer that doesn’t utilize the Internal VoIP Phone.
- Enabled the ability to pause / resume call recording via REST API while still preventing agents from manually controlling the recording.
- Updating the 3.04 Interactions Detail Record report with three additional fields:
- Interaction GUID
- Interaction Direction
- Origin Media Type
This release contains the following reporting fix:
- 3.04 Interactions Detail Record report displayed the incorrect pre-queue time.