Robocallers, SPAM, and Nuisance Callers

Pallone-Thune Act and Spammers

WHAT THE GOVERNMENT IS ASKING FOR

In mid-2019 the FCC began asking service providers to implement a technology that authenticates the caller at the start of a call, and a means by which the service provider of the called number can verify that identity and either (1) block the call or (2) identify it as a possible SPAM call in the caller ID, and on 12/30/2019 the President of the United States signed into the law the  Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and Deterrence Act. which gives service providers like Evolve IP 18-months to implement the technology.

CURRENT STATE

While the industry is rushing to adopt the new technology, the reality is that overhauling a well established industry like telephony can take years to develop and implement. Some providers, like cell phone carriers, are early adopters and you may have seen caller ID marked as SPAM. 

EVOLVE IP's POSITION

Evolve IP is working with our vendors to determine when this technology will be Generally Available, and will plan upgrades accordingly. For now, we will continue to deliver all incoming and outgoing calls with 99.999% reliability as we always have.

WHAT YOU CAN DO NOW

If you are receiving unwanted SPAM / robocalls inbound:

• UCaaS - in OSSmosis, you can block numbers at the Location level:  Telephony Set Up / Location / Actions (icon bottom right corner) / Blocked Numbers
• CCaaS (ECS) - to block a number in the Evolve Contact Center (ECS) refer to:  ECS Setup: Blocking an Inbound Number

What to do if your number is incorrectly marked as a SPAM / robocaller:

If you believe your number is being incorrectly marked as SPAM by another provider, you may request them to whitelist your number. Below is a list of the major US cellular carriers with links to request numbers to be removed from the SPAM list. We will endeavor to update this list periodically as new portals are made available. Since this occurs at the far end of the call, Evolve IP does not have any control over how a third party classifies calls.