The option to download files will allow you to mount a specific restore point, browse the files contained within the virtual machine, and select one or more of those files and download them via your web browser. The selected files will be temporarily copied to the backup servers and then provided via a download link in the restore task log. We recommend starting the restore from the system that you want to restore the files to.
EvolveIP typically recommends this option as it is usually faster than the restore in place method. The restore in place method requires network and VMware Tools resources to restore the files. This method utilizes a file download direct from the self-service portal.
If you receive Failed to pack restored files. The system cannot find the path specificed.
This is typically due to permissions on the source files being restored preventing the restore process from adding them to the .zip file that needs to be downloaded. If that is the case, please use the Restore Files - In Place method for restoring the files. If you run into further issues, please reach out our support team.