Self-Service Portal - Restore Files - In Place

Procedure

1. Click on the Files tab.
2. Enter the VM name in the search field or click  and select the source VM.
3. By default the most recent restore point will be selected. If another point is needed click the  to bring up a calendar of recovery points.
4. Click  start the mount process.
   1. During this time the restore point is mounted to a backup server.
5. Once mounted navigate through the file browser to select files to restore.
   1. To restore a single file or folder and click Restore and choose overwrite or keep.
      1. Overwrite - This will replace the original file with the one within the backup mount point.
      2. Keep - This will restore the file or folder to the original location and will keep the original in place.
6. If you want to restore multiple items you can click  
   1. Once the items are in a list you can click 
   2. If you do not want to restore the items you can click  
7. The system will attempt to connect to the destination machine and you will be prompted for credentials.
   1. An administrative account for the target virtual machine must be provided for the restore to complete.
   2. The credentials must be in the format (domain name)\(domain user) or (computer name)\(local administrator)
   3. If you are re-prompted for credentials, the user provided may not be a local administrator on the virtual machine, please verify the credentials are correct.
      
      1. If trying domain credentials User Account Control must be disabled via the registry on the destination machine.
      2. Set the following registry key to 0 and immediately reboot the machine, then try the restore again.
      3. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\EnableLUA
   4. If domain credentials do not work, try the local computer name and local administrator account.
8. As the items restore you can watch the progress as it completes.
9. Once complete log off to unmount the restore point.