An example of the report input and report output for every type of supervisor report template available.

Knowledge Base Document: Enhanced Reporting Guide (PDF)

Report Name	Input	Output
Abandoned Call Report		Abandoned Call Report - 1 Day
Agent Activity Detail Report		Agent Activity Detail Report - 1 Day
Agent Activity Report		Agent Activity Report - 1 Day
Agent Call By Skill Report		Agent Call By Skill Report - 1 Day
Agent Call Detail Report		Agent Call Detail Report - 1 Day
Agent Call Report		Agent Call Report - 1 Day - Sampling: Daily Agent Call Report - 1 Day - Sampling: Hourly
Agent Disposition Code Report	X
Agent Duration By Skill Report	X
Agent Duration Report		Agent Duration Report - 1 Day
Agent Sign In Sign Out Report		Agent Sign In Sign Out Report - 1 Day
Agent Summary Report		Agent Summary Report - 1 Day
Agent Unavailability Report		Agent Unavailability Report - 1 Day
Call Center Call Detail Report		Call Center Call Detail Report - 1 Day
Call Center Disposition Code Report	X
Call Center Incoming Calls Report		Call Center Incoming Calls Report - 1 Day Call Center Incoming Calls Report - 1 Week - Sampling: Daily Call Center Incoming Calls Report - 1 Week - Sampling: Weekly Call Center Incoming Calls Report - 1 Month
Call Center Overflow Matrix Report		Call Center Overflow Matrix Report - 1 Day Call Center Overflow Matrix Report - 1 Month
Call Center Presented Calls Report		Call Center Presented Calls Report - 1 Day Call Center Presented Calls Report - 1 Month (to date)- Sampling: Weekly
Call Center Report		Call Center Report - 1 Day
Call Center Summary Report		Call Center Summary Report - 1 Day
Service Level Report		Service Level Report - 1 Day