Web Supervisor Enhanced Reporting Guide and Report Examples

An example of the report input and report output for every type of supervisor report template available.

Report Name	Input	Output
Abandoned Call Report		Abandoned Call Report - 1 Day
Agent Activity Detail Report		Agent Activity Detail Report - 1 Day
Agent Activity Report		Agent Activity Report - 1 Day
Agent Call By Skill Report		Agent Call By Skill Report - 1 Day
Agent Call Detail Report		Agent Call Detail Report - 1 Day
Agent Call Report		Agent Call Report - 1 Day - Sampling: Daily Agent Call Report - 1 Day - Sampling: Hourly
Agent Disposition Code Report	X
Agent Duration By Skill Report	X
Agent Duration Report		Agent Duration Report - 1 Day
Agent Sign In Sign Out Report		Agent Sign In Sign Out Report - 1 Day
Agent Summary Report		Agent Summary Report - 1 Day
Agent Unavailability Report		Agent Unavailability Report - 1 Day
Call Center Call Detail Report		Call Center Call Detail Report - 1 Day
Call Center Disposition Code Report	X
Call Center Incoming Calls Report		Call Center Incoming Calls Report - 1 Day Call Center Incoming Calls Report - 1 Week - Sampling: Daily Call Center Incoming Calls Report - 1 Week - Sampling: Weekly Call Center Incoming Calls Report - 1 Month
Call Center Overflow Matrix Report		Call Center Overflow Matrix Report - 1 Day Call Center Overflow Matrix Report - 1 Month
Call Center Presented Calls Report		Call Center Presented Calls Report - 1 Day Call Center Presented Calls Report - 1 Month (to date)- Sampling: Weekly
Call Center Report		Call Center Report - 1 Day
Call Center Summary Report		Call Center Summary Report - 1 Day
Service Level Report		Service Level Report - 1 Day