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We are excited to announce the Evolve Contact Suite (ECS) v5.3.1 release that includes new capabilities for our customers that will be available on September 30, 2020. What do you need to know?
This release contains the following feature enhancements:
This release contains the following reporting enhancements:
This release contains the following bug fixes:
This release contains the following reporting fixes:
This release contains the following known limitations:
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We are excited to announce the Evolve Contact Suite (ECS) v5.3.0 release that includes new capabilities for our customers that will be available on July 26, 2020.What do you need to know?
This release contains the following feature enhancements:
This release contains the following fixes:
This release contains the following reporting enhancements and fixes:
This Release Contains The Following Known Limitations:
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We are excited to announce the Evolve Contact Suite (ECS) v5.2.5 release that includes new capabilities for our customers.What Do You Need to Know?
This release contains the following feature enhancements: BroadWorks Unification Many customers deploy ECS in a “Unified” solution along with Evolve IP’s UCaaS or HPBX capabilities (collectively referred to as BroadWorks). The benefits of this “Unified” deployment is tight integration between the Contact Center and the rest of the organization (users outside of the Contact Center). This release includes significant advancements to the “Unification” of ECS with BroadWorks. The compelling driver for these improvements is to make Agents more efficient by streamlining their day-to-day tasks. Agents can now move seamlessly back and forth between the Agent application and their BroadWorks Handset (or UC-1 application) without concern. For more details on these enhancements, please review the ECS v5.2.5 BroadWorks Unification post. Given the significant changes in this release for “Unified” ECS clients, we will be holding training sessions about how ECS will operate after the release of v5.2.5. Some of the key call handling functionality will operate differently and Agents need to be aware of these changes. We highly encourage all Unified ECS clients to attend! In addition to these training sessions, please review the ECS v5.2.5 Agent video which details these changes. Additional Enhancements:
This release contains the following fixes:
Reporting Enhancements
Reporting Fixes
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We are excited to announce the Evolve Contact Suite (ECS) v5.2.4 Hot Fix 2 release that includes new capabilities for our customers.What Do You Need to Know?
This release contains the following feature enhancements:
This release contains the following fixes:
This release contains the following reporting fixes and enhancements:
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We are excited to announce the Evolve Contact Suite (ECS) v5.2.4 release that includes new capabilities for our customers.What Do You Need to Know?
This release contains the following feature enhancements:
This release contains the following reporting enhancements:
This release contains the following fixes:
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We are excited to announce the Evolve Contact Suite (ECS) v5.2.3 release that includes new capabilities for our customers.What Do You Need to Know?
This release contains the following enhancements:
This release contains the following reporting fix:
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We are excited to announce the Evolve Contact Suite (ECS) v5.2.2 release that includes new capabilities for our customers.When: Monday, July 8th at 2am est What Do You Need to Know?
This release contains the following new features:
This release contains the following application fixes:
Documentation |
We are excited to announce the Evolve Contact Suite (ECS) v5.2.0 release that includes new capabilities for our customers.What Do You Need to Know?
This release contains the following application fixes:
This release also contains the following report updates.
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We are excited to announce the Evolve Contact Suite (ECS) v5.1.0 release that includes new capabilities for our customers.UPDATE: The ECS v5.1.0 release originally scheduled for Sunday 3/3/19 at 2:00AM ET was moved to Monday 3/4/19 at 2:00AM ET.What Do You Need to Know?
Why Update?
What are the new features and functionality?
What are the new Reporting features and functionality?
What are the Bug Fixes?
Documentation Supervisor Quick Reference Guide Report Scheduler Quick Reference Guide Setup and Manager Client Help Content API Documentation – https://ecs-apps.voip.evolveip.net/API/Help API Sample Page – https://ecs-apps.voip.evolveip.net/API/test.html For customers that wish to utilize the Agent and Supervisor APIs – use the following link — https://ecs-apps.voip.evolveip.net/Api |
We are excited to announce the Evolve Contact Suite (ECS) December 2018 v5.0.1 release that includes new capabilities for our customers.Sunday, December 9th at 10 PM Pacific TimeWhat Do You Need to Know?
Why Update?
What are the new features and functionality?
What are the Bug Fixes?
Documentation Supervisor Quick Reference Guide Report Scheduler Quick Reference Guide Setup and Manager Client Help Content API Documentation – https://ecs-apps.voip.evolveip.net/API/Help API Sample Page – https://ecs-apps.voip.evolveip.net/API/test.html For customers that wish to utilize the Agent and Supervisor APIs – use the following link — https://ecs-apps.voip.evolveip.net/Api |
We are excited to announce that the Evolve Contact Suite (ECS) will be upgraded to provide additional services for you and your company’s users. The upgrade will take place on Sunday, October 14th at 2 AM EST.What Do You Need to Know?
Why Update?
What are the new features and functionality?
What are the Bug Fixes?
Documentation |