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Name Size Creator Creation Date Last Modification Date Labels Attached To
PNG File image2023-4-11_11-37-8.png 262 kB Yari Matos Apr 11, 2023 11:45 Apr 11, 2023 11:45
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Page: Webex M365 or On-Prem Exchange
PNG File image2023-4-11_11-36-43.png 347 kB Yari Matos Apr 11, 2023 11:45 Apr 11, 2023 11:45
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Page: Webex M365 or On-Prem Exchange
PDF File Teams Calling QRG.pdf 271 kB Nick Geckle Apr 04, 2023 13:48 Apr 04, 2023 13:48
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Page: Microsoft Teams Training
File SMSStopRequestStatsSnow.sql 1 kB Rich Fetterly Mar 15, 2023 16:29 Mar 30, 2023 15:59
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Page: SMS Messaging (SMS)
File SMSMessageStatsSnow.sql 2 kB Rich Fetterly Mar 15, 2023 16:29 Mar 30, 2023 15:59
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Page: SMS Messaging (SMS)
File SMSContactsStatsSnow.sql 0.9 kB Rich Fetterly Mar 15, 2023 16:29 Mar 30, 2023 15:59
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Page: SMS Messaging (SMS)
File CDR-UsageReportAllUsersSnow.sql 7 kB Rich Fetterly Mar 30, 2023 15:58 Mar 30, 2023 15:58
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Page: Broadsoft Call Detail Records (CDR)
File CDR-MonthlyCallVolumSnow.sql 0.5 kB Rich Fetterly Mar 15, 2023 20:01 Mar 30, 2023 15:58
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Page: Broadsoft Call Detail Records (CDR)
File DBS-AgentCallDetailReportSnow.sql 1.0 kB Rich Fetterly Mar 15, 2023 16:40 Mar 30, 2023 15:58
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Page: Broadsoft Contact Center (CC)
File DBS-LocationUsingCaseStatementSnow.sql 2 kB Rich Fetterly Mar 15, 2023 16:40 Mar 30, 2023 15:58
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Page: Broadsoft Contact Center (CC)
File DBS-QueueMetricsReportSnow.sql 4 kB Rich Fetterly Mar 15, 2023 16:40 Mar 30, 2023 15:58
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Page: Broadsoft Contact Center (CC)
File 2.04-AgentInteractionSummarySnow.sql 28 kB Rich Fetterly Mar 15, 2023 16:39 Mar 30, 2023 15:58
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Page: Broadsoft Contact Center (CC)
File 5.05-QueueIntervalSummaryReportSnow.sql 9 kB Rich Fetterly Mar 15, 2023 16:39 Mar 30, 2023 15:58
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Page: Broadsoft Contact Center (CC)
File 2.02-AgentTimeAllocationPerformanceSnow.sql 8 kB Rich Fetterly Mar 15, 2023 16:39 Mar 30, 2023 15:58
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Page: Broadsoft Contact Center (CC)
File 2.04-AgentInteractionSummarySnow.sql 28 kB Rich Fetterly Mar 15, 2023 16:34 Mar 30, 2023 15:57
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Page: Evolve Contact Center (ECS)
File 5.05-QueueIntervalSummaryReportSnow.sql 9 kB Rich Fetterly Mar 15, 2023 16:34 Mar 30, 2023 15:57
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Page: Evolve Contact Center (ECS)
File 2.02-AgentTimeAllocationPerformanceSnow.sql 8 kB Rich Fetterly Mar 15, 2023 16:34 Mar 30, 2023 15:57
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Page: Evolve Contact Center (ECS)
PNG File csp-adm-18.png 13 kB John Dougherty Mar 27, 2023 16:50 Mar 27, 2023 16:53
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Page: Microsoft CSP - GDAP
PNG File qrg13.png 22 kB Rich Fetterly Nov 04, 2022 15:20 Mar 14, 2023 16:40
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Page: Evolve Reports - Quick Reference Guide v9.22
PNG File qrg14.png 13 kB Rich Fetterly Nov 04, 2022 15:20 Mar 14, 2023 16:40
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Page: Evolve Reports - Quick Reference Guide v9.22
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