Space Tools

Name Size Creator Creation Date Last Modification Date Labels Attached To
PNG File image2022-5-26_23-34-1.png 62 kB Mercedes Weathers May 26, 2022 23:34 Jun 02, 2022 17:08
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Page: ECS Setup: Interaction Handling Flow: Voice Recorder-Callback
PNG File image2022-5-26_23-40-58.png 37 kB Mercedes Weathers May 26, 2022 23:40 Jun 02, 2022 17:08
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Page: ECS Setup: Interaction Handling Flow: Voice Recorder-Callback
PNG File image2022-5-26_23-38-19.png 45 kB Mercedes Weathers May 26, 2022 23:38 Jun 02, 2022 17:08
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Page: ECS Setup: Interaction Handling Flow: Voice Recorder-Callback
PNG File image2022-5-26_23-43-2.png 71 kB Mercedes Weathers May 26, 2022 23:43 Jun 02, 2022 17:08
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Page: ECS Setup: Interaction Handling Flow: Voice Recorder-Callback
PNG File image2022-5-27_0-13-40.png 53 kB Mercedes Weathers May 27, 2022 00:13 Jun 02, 2022 17:08
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Page: ECS Setup: Interaction Handling Flow: Voice Recorder-Callback
PNG File image2022-5-26_23-43-28.png 73 kB Mercedes Weathers May 26, 2022 23:43 Jun 02, 2022 17:08
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Page: ECS Setup: Interaction Handling Flow: Voice Recorder-Callback
PNG File image2022-5-27_0-20-3.png 69 kB Mercedes Weathers May 27, 2022 00:20 Jun 02, 2022 17:08
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Page: ECS Setup: Interaction Handling Flow: Voice Recorder-Callback
File 2.02-AgentTimeAllocationPerformance.sql 7 kB Rich Fetterly May 31, 2022 14:11 May 31, 2022 14:59
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Page: Evolve Contact Center (ECS)
File 5.05-QueueIntervalSummaryReport.sql 9 kB Rich Fetterly May 31, 2022 14:17 May 31, 2022 14:59
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Page: Evolve Contact Center (ECS)
File 2.04-AgentInteractionSummary.sql 27 kB Rich Fetterly May 31, 2022 14:11 May 31, 2022 14:59
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Page: Evolve Contact Center (ECS)
File DBS-QueueMetricsReport.sql 4 kB Rich Fetterly Feb 22, 2022 17:38 May 31, 2022 14:59
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Page: Broadsoft Contact Center (CC)
File DBS-AgentCallDetailReport.sql 1 kB Rich Fetterly Feb 22, 2022 17:34 May 31, 2022 14:59
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Page: Broadsoft Contact Center (CC)
File DBS-LocationUsingCaseStatement.sql 1 kB Rich Fetterly Feb 22, 2022 17:48 May 31, 2022 14:59
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Page: Broadsoft Contact Center (CC)
File CDR-HuntGroupStats-Complete.sql 4 kB Rich Fetterly Feb 22, 2022 17:22 May 31, 2022 14:58
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Page: Broadsoft Call Detail Records (CDR)
File CDR-MonthlyCallVolume.sql 0.5 kB Rich Fetterly Feb 22, 2022 17:28 May 31, 2022 14:58
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Page: Broadsoft Call Detail Records (CDR)
File CDR-InboundCallStatsByMonth.sql 1 kB Rich Fetterly Feb 22, 2022 17:28 May 31, 2022 14:58
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Page: Broadsoft Call Detail Records (CDR)
PDF File ECS Report User Guide.pdf 3.14 MB Mercedes Weathers May 20, 2022 12:40 May 20, 2022 12:40
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Page: ECS Reporting - Report User Guide
PNG File image2022-5-6_14-3-44.png 20 kB Mercedes Weathers May 06, 2022 14:03 May 20, 2022 10:01
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Page: 9.03 - Post Call Survey (PCS) Summary BP
PNG File image2022-5-6_14-2-35.png 23 kB Mercedes Weathers May 06, 2022 14:02 May 20, 2022 10:01
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Page: 9.02 - Post Call Survey (PCS) Summary Agent
PNG File image2022-5-6_13-59-6.png 27 kB Mercedes Weathers May 06, 2022 13:59 May 20, 2022 10:01
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Page: 9.01 - Post Call Survey (PCS) Detail
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