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We are excited to announce the Evolve Contact Suite (ECS) v2025.1 release will be available on January 19, 2024.

 

This release contains the following feature enhancements and bug fixes. 

Enhancements

  1. SETUP - Flows can access and use incoming SMS text using Interaction.TextualData field.
  2. SETUP - Use the ‘Destination DID’ as the Caller ID (CLID) for callbacks instead of the default BP caller ID.
  3. SETUP - Global variable quick-task window improvements.
  4. SETUP - Additional verbs were added to the REST API execution. See details https://support.evolveip.net/display/APD/AIR-16657%3A+ADD+Verbs+to+RESTAPI?src=jira.
  5. SETUP - Support special characters in P&C selection choice labels on chat interactions.
  6. SETUP - Fixed the activity style for displaying the "Flag" data type.
  7. SETUP - Expose Interaction.BusinessProcess on SETUP flow editor.
  8. SETUP Wizard - replace fixed media repository with TTS texts and add a default callback function to newly created orgs.
  9. eAgent - WebRTC DTMF - Play Tone.
  10. eAgent - Handling of Register results.
  11. eSupervisor - Supervised Interactions - Support all Agent states in the Agent State filter.
  12. eSupervisor - Agent Monitor additional filters.
  13. Report Scheduler - Automatically delete disabled subscriptions that were not executed successfully in the past 4 months.
  14. Report Scheduler - 5.02 Report - Add Queued Column.
  15. Report Scheduler - New report - 3.06 Agent Assignments to Campaign.

Bug Fix

  1. eAgent - Interaction details - Presenting default value instead of empty fields for NULL data.
  2. eAgent - Missing entered DTMF digits while using WebRTC endpoint (internal phone).
  3. eAgent - The "New Remark" button is unresponsive and does not function. Can't create 2nd new remark.
  4. eAgent - Verify using the correct BP ID and Outgoing Caller ID on outbound calls.
  5. Agent App - Mail template changes were not applied.
  6. Report Scheduler - Report 6.04 - fix the link/permission for the voice recordings.
  7. Preview Dialers - Not following the dial order that is set.

What do you need to know?

  1. Any changes made to your environment must be fully deployed via Setup before the upgrade and previously deployed versions will no longer be available after the upgrade.
  2. If your organization is staffed during maintenance, they will experience a short period of downtime (less than 10 minutes).
  3. Users will get a notification on their first login after the upgrade to accept and download the newest update. Please instruct your users to accept the application update.
  4. For more details about the steps, each customer can take after the release, see the Post-Release Testing.
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