- 3.01 Mistreated Interactions:
- Dataset Report_MistreatedInteractions, new parameters (optional):
- @DWDBname
- Dataset Report_MistreatedInteractions, new parameters (optional):
- 3.02 Query Interactions By Origin or Destination:
- Dataset Report_QueryInteractionsByOriginOrDestination, new parameters (optional):
- @DWDBname
- Dataset Report_QueryInteractionsByOriginOrDestination, new parameters (optional):
- 3.05 Conversations:
- Dataset Report_Conversations, new fields:
- BusinessProcessName
- CSV Export, new fields:
- BPName
- Dataset Report_Conversations, new fields:
- 4.13 Disposition Codes Distribution:
- Dataset Report_DispositionCodesDistribution, new fields:
- InboundHandledBPChannel
- NonCampaignHandledAgent
- CampaignHandled
- CSV Export, new fields:
- InboundHandledBPChannel
- NonCampaignHandledAgent
- CampaignHandled
- Dataset Report_DispositionCodesDistribution, new fields:
- Admin. Platform Usage by Organization:
- Dataset Report_PlatformUsageByOrganization, fields:
- Customer
- Duration
- Date
- CreateDate
- Calls
- Incoming
- OutgoingExternal
- Campaign
- IncomingCalls
- OutgoingExternalCalls
- CampaignCalls
- IncomingEmails
- IncomingChats
- StaffedAgents
- Supervisor
- Dataset Report_PlatformUsageByOrganization, parameters:
- @StartDate
- @EndDate
- @Offset
- @Current_User
- Dataset Report_PlatformUsageByOrganization, fields: