• 3.01 Mistreated Interactions:
    • Dataset Report_MistreatedInteractions, new parameters (optional):
      • @DWDBname
  • 3.02 Query Interactions By Origin or Destination:
    • Dataset Report_QueryInteractionsByOriginOrDestination, new parameters (optional):
      • @DWDBname
  • 3.05 Conversations:
    • Dataset Report_Conversations, new fields:
      • BusinessProcessName
    • CSV Export, new fields:
      • BPName
  • 4.13 Disposition Codes Distribution:
    • Dataset Report_DispositionCodesDistribution, new fields:
      • InboundHandledBPChannel
      • NonCampaignHandledAgent
      • CampaignHandled
    • CSV Export, new fields:
      • InboundHandledBPChannel
      • NonCampaignHandledAgent
      • CampaignHandled
  • Admin. Platform Usage by Organization:
    • Dataset Report_PlatformUsageByOrganization, fields:
      • Customer
      • Duration
      • Date
      • CreateDate
      • Calls
      • Incoming
      • OutgoingExternal
      • Campaign
      • IncomingCalls
      • OutgoingExternalCalls
      • CampaignCalls
      • IncomingEmails
      • IncomingChats
      • StaffedAgents
      • Supervisor
    • Dataset Report_PlatformUsageByOrganization, parameters:
      • @StartDate
      • @EndDate
      • @Offset
      • @Current_User




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