The Call Center Supervisor client is designed to support the needs of call center supervisors in any environment. It supports agent monitoring, queue management, real-time and historical reporting, and other features required in call centers. Supervisors can also use this application for their own call handling needs.

On-Demand Training

e-Learning training courses can be found in the Evolve IP Client Training Center, our Learning Management System (LMS) designed specifically for our clients and their training needs. Our on-demand training is free for all Evolve IP clients and accessible via the Evolve IP Client Training Center. 

Follow the link below to enroll in a specific on-demand training course. You will be prompted to login with your Evolve IP Client Training Center credentials. If you do not have credentials, please ask your administrator to contact to register your organization in the LMS. 

BroadWorks Call Center Supervisor Training


BroadWorks Supervisor - Quick Reference Guide 

BroadWorks Supervisor - User Guide 

BroadWorks Supervisor Reports - Quick Reference Guide

BroadWorks Supervisor Reports - User Guide

BroadWorks Supervisor Wallboard - User Guide

Return to BroadWorks Call Center Training Page

Return to Training Resources Page

Do you have a training related question? Email us at

We will respond within 24 hours on normal business days. 

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