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The Call Center Supervisor Client is designed to support the needs of call center supervisors in any environment. It supports agent monitoring, queue management, real-time and historical reporting, and other features required in large call centers. The training will review the functionality of the client and basic reporting. It will also cover the additional Call Center Wallboard.

Live Webinar Training

Follow the link below to register for an upcoming public training session.  From there, choose the date and time you wish to attend and fill out the registration form.  Once your registration has been approved, you will receive an email with the training details.


On Demand Video Training

The video below provides training on the BroadWorks Supervisor Web Application.

Supporting Documentation

BroadWorks Supervisor - Quick Reference Guide 
BroadWorks Supervisor - User Guide 
BroadWorks Supervisor Reports - Quick Reference Guide
BroadWorks Supervisor Reports - User Guide
BroadWorks Supervisor Wallboard - User Guide

Return to BroadWorks Call Center Training Page

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