Solution: Use your OSSmosis Personal Portal to enable Call Forward ALWAYS or Remote Office to forward calls to another Phone Number (DID/Cell Phone) while MS Teams restores its services. Please note, inbound calls will require to be active on on Evolve IP's voice platform and Cisco Broadsoft PBX which allows end user flexibility
From Welcome Screen → Select -Basic Features- → Activate Call Forward Always → Enter Forward To: Number/DID → Save Changes
NOTE: Call Forward Unreachable is NOT applicable. Reason being, users register to a trunk to Microsoft, that remains up and active, thus this setting "Call Forward Not Reachable" does not apply.
OSSmosis Personal Portal Quick Tip Video: Call Forwarding
Option 2: Remote Office
From Welcome Page → Select -Advanced Features- → Remote Office → Enter Remote Office Phone number/DID → Save Changes
OSSmosis Personal Portal Quick Tip Video: Remote Office
Step 2: Turn OFF Call Forward Always or Remote Office
Login to OSSmosis Personal Portal
Deselect the Call Forward Always or Remote Office QUICK ACTIONS ICONS
Go back to Basic Features & Advanced Features to Un-check and Save Changes
Frequently Asked Questions (FAQs)
How do I get a login to the OSSmosis Portal?
During implementation of new services, all users are created access. Group administrators are provided a list of all usernames and passwords for access to Evolve IP applications. OSSmosis personal portal usernames tend to be their 10 digit phone number and listed as Application passwords.