Evolve IP’s Enhanced Reporting provides Call Center customers with the ability to generate on-demand enhanced reports as well as scheduled reports for future delivery. Enhanced reporting provides a robust set of report templates and allows administrators to define customized templates.  Enhanced Reporting is included with Evolve IP’s Call Center Supervisor.

On This Page

Related Pages


For full user guide, please visit the Call-Center-Enhanced-Reports-Guide

Report Categories

Reports templates are divided into two categories: Agent and Call Center

  • Agent Report templates allow customers to generate reports containing statistical information about one or more agents. 
  • Call Center Report templates allow you to generate reports that include statistics related to one or more call centers or one or more Dialed Number Identification Services (DNISs) for a selected call center

In addition, reports can be real-time or historical, and they can be interval-based or not interval-based.  Rolled up Statistics will be held for up to 1 year.  Detailed data and 1/4 hour interval stats are available for 90 days.

Report Types

  • A real-time report includes statistics for a period that has a start date and time, but no end date and time. 
  • A historical report includes statistics for a specified time period in the past. 

Report Templates

  • A real-time report template can be used to generate both real-time and historical reports. 
  • A historical report template can only be used to generate historical reports. 
  • An interval-based report template is a template that is used to generate reports that include interval statistics.

Sample View – Agent Report Pie Chart

Sample View – Call Center Report

  • No labels