We are excited to announce the Evolve Contact Suite (ECS) v5.4.10 release will be available on May 7, 2023.
What do you need to know?
- Any changes made to your environment must be fully deployed via Setup before the upgrade and previously deployed versions will no longer be available after the upgrade.
- If your organization is staffed during maintenance, it will experience a short period of downtime (less than 10 minutes).
- Users will get a notification on their first login after the upgrade to accept and download the newest update. Please instruct your users to accept the application update.
- For more details about the steps, each customer can take after the release, see the Post-Release Testing
This release contains the following feature enhancements and bug fixes.
New Features and Enhancements
- New Feature Time & Special Days Schedules.
- New Feature - Text Repository.
- New Feature - Dubber recording system Integration - Recording Metadata and Tags now stored in the Data Warehouse.
- SETUP modifying HPBX Registrar Credentials is now considered as Light Deploy.
- SETUP Set Post Agent HandlerActivity is now available in the channel flow editor.
- eAgent can be launched as a tab in Microsoft Teams. Agents can tab in and out from ECS eAgent without requiring them to log in each time.
- Reports - Add Remarks column to 3.04 Interactions Detail Record.
- Reports - 2.04 Report - New flag "Show Only Queued Interactions".
Bug Fixes
- eAgent - First Time Login - "My Dashboard" is blank.
- eAgent - cannot retrieve contact data for historical interactions.
- eAgent - Invalid timestamps are shown on the Interaction Details tab.
- eAgent - Fix the Handling Duration and Talk Time for historical interactions.
- SETUP - Branch activity edit caused full deployment instead of light deployment.
- Reports - 4.02 Report - Interaction Result Filter missing values.