We are excited to announce the Evolve Contact Suite (ECS) v5.4.8 release will be available on March 5, 2023.
What do you need to know?
- Any changes made to your environment must be fully deployed via Setup before the upgrade and previously deployed versions will no longer be available after the upgrade.
- If your organization is staffed during maintenance, it will experience a short period of downtime (less than 10 minutes).
- Users will get a notification on their first login after the upgrade to accept and download the newest update. Please instruct your users to accept the application update.
- For more details about the steps, each customer can take after the release, see the Post-Release Testing
This release contains the following feature enhancements and bug fixes.
New Features and Enhancements
- Supervisor Current Interactions is now displaying Demands for every interaction state.
- Add Functions to the BP export\import functionality.
- eWallboard cards, slides, initial template, and user-based persistence.
- eAgent - Default Outbound CLID using org defaults.
- Proactive Chat - Use a default customer name and email to speed up interactions.
- Proactive chat - User-friendly Working Hrs message (Avoid using UTC label).
- Proactive chat - Improve time zone selection (Avoid using UTC offsets).
- SETUP - Support Long Skill names in demand filters.
Bug Fixes
- eAgent Favorites - Contacts are not loaded after reloading the page.
- eAgent - Telephony interaction time always starts from 0 when navigating away and back on an active interaction.
- eAgent call handling time is wrong.
- eAgent - New historical chat interaction is not shown until the page is reloaded.
- When the HPBX agent declines the attended transfer his Polycom still rings and can handle the call.
Max Concurrent Automatic Dialing Interactions reached caused the dialer to stop dialing.