...
- Incorrect percentage was being calculated for abandonment percentage; Customer Custom interaction types need a unique media type so that the correct abandonment percentage in calculatedis calculated; each custom interaction type needs a unique interaction type when being set up. In a future release, changes to allow custom interaction types to be set up with "any" origin will be implemented. This will fix the dimension calculation that is impacting the abandonment percentage.
- Agents were incorrectly able to initiate private calls; Updates to allow Agents to only initiate private calls when in Ready state and private interactions are enabled.
- In Setup, invalidated changes that were saved could cause failure of system start up; changes should not be saved unless they are validated.
- Issues with accessing Supervisor due to multiple Supervisors retrieving a bulk load of messages were fixed.
- Supervisor could not play a recording and received an error message when attempting to play a recording.
- Incoming interaction time for added Remarks was not presented; this fix provides additional information for Agent experience about the time of the interaction when adding remarks.
- Two interactions created when there was only one interaction; this was caused by an interaction data being stored as two interactions when an Agent rejected a consult request.
...