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- 9.01 - Post Call Survey (PCS) Detail- Provides detailed information about the survey taken for an Agent and the answers and/or feedback received
- 9.02 – Post Call Survey (PCS) Summary Agent- Post Call Survey (PCS) Summary Agent- Provides the average scores of agents for a specific Post Call Survey across all Business Processes and/or a specific Business Process
- 9.03 – Post Call Survey (PCS) Summary BP- Provides the average scores for a Post Call Survey across all Business Processes and/or a specific Business Process
See ECS Report User Guide for detailed report information: ECS Reporting - Report User Guide - Evolve IP Knowledge Base - The Evolve IP Knowledge Base
Note: Existing Simple Play functionality can be used to include additional messages that need to be played for a PCS.
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