Description

The Call Center Supervisor

Client is designed to support the needs of call center supervisors in any environment. It supports agent monitoring, queue management, real-time and historical reporting, and other features required in large call centers. The training will review the functionality of the client and basic reporting. It will also cover the additional Call Center Wallboard.

Live Webinar Training

Follow the link

below to register for an upcoming public training session.  From there,

choose the date and time you wish to attend and fill out the registration form.  Once your registration has been approved, you will receive an email with the training details.

CLICK HERE TO REGISTER

Supporting Documentation

BroadWorks Supervisor - Quick Reference Guide 

BroadWorks Supervisor - User Guide 

BroadWorks Supervisor Reports - Quick Reference Guide

BroadWorks Supervisor Reports - User Guide

BroadWorks Supervisor Wallboard - User Guide

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