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- Allow Agents and Supervisors using a secondary HPBX device (UC1 or Teams) to switch from using a primary or secondary device in Settings; this capability can be utilized as Agents/ Supervisors move between different locations.
- New link to allow customer input accessible on the ECS Portal.
- Agent in Break state cannot initiate a private interaction to a Business Process and is presented with an error message; Agent must change state to Ready, Backoffice or Handle Outgoing to initiate a private interaction to a Business Process or Channel.
- The formula used for predictive dialer was updated to include idle agents with busy agents that are about to end their current call.
This release contains the following bug fixes:
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