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- 1.01 Detailed Agent Activity Report- New selection criteria added: "Table Only" added as a "Show Chart Only" option so that customers can determine if data only needs to be returned in table format.
- 2.02 Agent Time Allocation Performance Report- Clarification of data provided via renaming of the column, "Total Handling Outgoing Interactions Idle" renamed to "Total Handling Outgoing Interactions Idle Time".
- 2.04 Agent Interaction Summary Report- Updated to allow selection criteria of Agent times in seconds vs. a format of HH:MM:SS. The data formatted in seconds can also be generated in a .csv file to allow more detailed data analysis for customers.
- 6.04 Completed Callback Interactions Report- Renaming of the following for to provide clarity:
Report header:
"Business Process" renamed to "Completed Business Process"
Columns renamed:
"Business Process" in callback row renamed to "Initiated Business Process"
"Business Process" in attempt row renamed to "Attempt Business Process"
- In an upcoming release, the 6.04 Completed Callback Interactions Report - The "Agent Name" field in the report displays will be updated to display the name of the Agent who ended the interaction in the "Agent Name" field in the report.
This release contains the following reporting fixes:
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