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In this Advanced Load Allowance profile, there are a total of seven different Load Combinations that an agent can handle. They will not be able to handle all load combinations at the same time. For example, if an agent is currently handling a Chat, they will be able to handle any of the load combinations that have a chat associated with it.
Adding a New Load Allowance Profile
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6. Under the Agents column, select the agents that should be assigned to the new profile.
Setting the Default Load Allowance for an Agent
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