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- Import Contacts – Import multiple Contacts via a CSV (Comma delimited) file. Headers should include the contacts name and one (or more) of the following: Mobile Phone, Work Phone, Home Phone, Primary Email and Secondary email. Click Here to download a sample file.
- Add New – Allows you to add one contact at a time.
- Delete – Click on one or multiple contacts (holding down Ctrl) and selecting the delete icon to delete the contacts from the address book
- External Contacts – work area in which all the external contacts are listed
- New Contact Number – Selecting this icon within a contacts allows you to add another contact number or email address to the contact to be stored and made available to agents within the directory.
- Delete Contact Number – Deletes the specific contact number or email assigned to the individual contact
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