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Must haves-
- Settings for the ECS Org in Carrier Admin
- this is to enable WebRTC for the whole org
- User setup for the eAgent device in Ossmosis.
- User setup for the eAgent softphone in ECS Setup
- steps 2 and 3 are per user
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Incoming Call Interaction
Accepting a Call
When a new call interaction is being offered to an agent, the call can be answered on your eAgent browser.
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