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- For phone interactions with a Post Agent Handler activity (example: Post Call Survey), there was no wrap-up time for the Agent when the Agent disconnected the call. Tis This will be corrected so that Agents receive wrap-up time.
- For phone interactions that were opted into the Post Call Survey, if the agent ended the call via scheduling a callback request, the callback was not created.
- Admins are unable to update scheduled report parameters for ECS Report Subscription; the Update link was fixed so that subscriptions can be edited in the Report Scheduler portal.