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The voice recorder activity allows customers to record answers and to be redirected in a flow depending on the answer.  The recordings are part of the respective interaction.  The recording is stored in history.  The setup of the recording can be customized based on the needs of each organization with information such as the recording time, auto detection, and programmed entry keys.  Simple play capabilities can be built in with the voice recorder activity. The voice recorder activity can be used in conjunction with other existing activities such as including a callback recording in a callback.


Setup Voice Recorder Activity