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- New Feature Time & Special Days Schedules. See details here: https://support.evolveip.net/display/proddev/Schedules.
- New Feature - Text Repository. See details here: https://support.evolveip.net/display/proddev/ Text + Repository.
- New Feature - Dubber recording system Integration - Recording Metadata and Tags now stored in the Data Warehouse. See details here: https://support.evolveip.net/display/proddev/Dubber+Configuration.
- SETUP modifying HPBX Registrar Credentials is now considered as Light Deploy.
- SETUP Set Post Agent HandlerActivity is now available in the channel flow editor.
- eAgent can be launched as a tab in Microsoft Teams. Agents can tab in and out from ECS eAgent without requiring them to log in each time.
- Reports - Add Remarks column to 3.04 Interactions Detail Record.
- Reports - 2.04 Report - New flag "Show Only Queued Interactions".
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